Help
Short answers, honestly given.
- How do I create a memorial?
- Dashboard → New memorial. The guided path asks nine gentle questions and assembles the page as you answer; the Detailed editor tab gives you every field directly. Both can be refined at any time afterwards.
- How does the family photo link work?
- On any memorial's page in your dashboard, create the family link and send it to one relative — it travels the family group chat on its own. Photos arrive under 'Photographs', already resized; you place the keepers into chapters. Links last 90 days and you can retire one at any moment.
- Do families ever need an account?
- Never. Opening the link is the entire experience — no app, no sign-up, works in any phone's browser.
- How do I make the tribute video?
- Place at least a few photos, then Tribute video → Create video. Widescreen suits the visitation screen; the vertical cut is for sharing by phone. It regenerates in minutes whenever photos change — the latest three versions are kept.
- What happens when my trial ends or a payment fails?
- Every memorial you've published stays live for its family — that is a promise, not a plan feature. You lose editing until billing is sorted, nothing more. Cancelling works the same way.
- Can I take a memorial down?
- Yes. Unpublish hides it immediately and reversibly. Requesting deletion hides it immediately and erases it permanently after 30 days — that window exists so an accidental click can't destroy a family's page.
- A family member wants their photo or words removed.
- Photographs: 'Set aside' in Photo review removes it from the page instantly without destroying it. Signing-book entries: 'Set aside' in Words from visitors. For full erasure of someone's contribution, email support@inlome.com and we'll complete it within 30 days — families can also write to us directly.
- Whose branding do families see?
- Yours — your logo and colours frame every family-facing page, and nothing anywhere says Inlome. Family emails (like the anniversary note) go out under your funeral home's name.
- Can I use Spanish?
- Yes — set the memorial's language to Español (the La Luz theme chooses it automatically). Every family-facing word switches: the page, the photo link, the signing book.
- Something's broken or confusing.
- Email support@inlome.com. A person reads it, usually the same day.